Policies

Cancellations and refunds

For treatments that require a deposit

​

• • Treatments/services are not transferable to other individuals or clinics

  • I require at least 48 hours’ notice to be given for any appointment cancellation

  • If you cancel your appointment before the 48 hour period you have the option to transfer your deposit to another appointment.

  • If you cancel within 48 hours of your appointment or do not attend a booked appointment, I reserve the right to retain your deposit. Where a deposit has not been paid, I will require 50% of the treatment you booked plus a 50% deposit if you wish to book another appointment.

  • In the case of pre-paid treatments, the full cost of treatment will be forfeited

  • Refunds will be provided where required in accordance with the UK Consumer Law. I want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. I don’t refund for change of mind.

  • In order for me to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising me of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. I encourage you to work with myself on what you can achieve with your treatment.

​

​

Prepaid Treatment

​

• • There is no refund on pre-pays and they are not transferable to other individuals, treatment areas, or clinics.

  • Pre-pay packages have a 18-month expiry date (less than 10 treatments) or a 36-month expiry date (10 or more treatments).

  • 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.

  • You agree to these terms by purchasing pre-paid treatments

​

​

For treatments that do not require a deposit

​

• Whilst I do not take deposits for treatments such as lashes, waxing and facials I still require 24 hours notice if you need to cancel your appointment 

• If you do not show up to your appointment or give less than 24 hours notice, I will require 50% of the treatment you booked plus a 50%  deposit in order to book your next booking.

• If a deposit is taken and again you do not show up to your appointment or cancel with 24 hours then deposit and treatment will be forfeited. 

​

For aesthetic treatments

​

• 50% deposit is required upon booking in order to reserve your appointment

• Deposits are non refundable or transferable to other individuals, treatment areas, or clinics.

• 48 hours’ notice is required for any appointment cancellations. If you cancel a  appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.

• You agree to these terms by paying deposit for treatments.

​

For training courses

​

• A deposit will be required upon booking any course. This is not refundable or transferable.

• The remaining payment should be paid one week prior to course date unless agreed differently with Olivia.

• 48 hours’ notice is required for any cancellations. If you cancel within 48 hours or do not attend training, all payments and training will be forfeited.​